Site Restoration

#12146 Restoration from S3 "An error occurred"

Posted in ‘Site restoration’

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Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

n/a

Backup Tool Version

n/a

Kickstart version

n/a

Latest post by on Friday, 01 June 2012 18:00 CDT

Tuesday, 01 May 2012 21:34 CDT

zelena

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.4
PHP version: 5.2.17
MySQL version: 5.1.62
Akeeba Backup version which took the backup: 3.4.3
Kickstart version used to extract the backup: 3.5.1

Description of my issue:

Hi there

LOVE the new S3 feature in Kickstart (awesome!), but I can't get it to work! I enter my access key and secret key (triple checked them) and just get sent to a page that says "An error occurred". Help?

Thanks so much!
Z

Wednesday, 02 May 2012 00:19 CDT

nicholas

This means that for some reason Kickstart can not connect to Amazon S3. This is not necessarily a Kickstart bug and, actually, it's not - I've already confirmed that it's working with other users. The most likely causes of problems are:

The keys you entered are incorrect (albeit this seems to not be the case here)
Your server does not have the PHP cURL extension installed or activated by default.
There's a server-side firewall which prevents the connection to Amazon S3
Your host lacks a valid system-wide root certificate authorities file which causes the SSL connection to Amazon S3 to fail

If you have already confirmed your keys, the next step would be contacting your host with that list of potential issues so that they can help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 01 June 2012 18:00 CDT

System Task

system

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