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Site Restoration

#11669 Unknown controller restore error

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Thursday, 22 March 2012 10:19 CDT

Thursday, 22 March 2012 08:03 CDT

user60767
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.3
PHP version: 5.2.14
MySQL version: 5.0.92
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: 3.4.3
Kickstart version used to extract the backup: (unknown)

Description of my issue:

I just purchased this component today as I wish to test a restore urgently. When i attempt to begin a restore I get the error UNKNOWN CONTROLLER RESTORE - screenshot attached.

Thursday, 22 March 2012 08:20 CDT

nicholas
Try installing the component again, without uninstalling your existing version. Then retry the restoration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 22 March 2012 08:22 CDT

user60767
I was going to try this, but now when I go to me extensions manager, before anything else I get this error:

500 - An error has occurred.

Unknown controller installer

Return to Control Panel

Thursday, 22 March 2012 08:29 CDT

nicholas
You had a failed installation of the component. No problem, that's easy to fix. Go to Extensions, Plugin Manager and unpublish the "System - System Restore Points" plugin. Then retry installing the component again.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 22 March 2012 10:15 CDT

user60767
It appears that your advice resolved the issue completely, I will test some more.

I am extremely happy with your help and your care of my issue, thank you!!

Thursday, 22 March 2012 10:19 CDT

nicholas
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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