Support

Pre-sales

#41053 Akeeba Backup Failure

Posted in ‘Pre-sales and Account Questions’
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Latest post by nicholas on Thursday, 29 August 2024 03:33 CDT

Thursday, 29 August 2024 02:56 CDT

grapa

 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

I have 2 joomla sites, both hosted on the same aws account, sharing the same cpanel. 

2 folders, 2 databases, 2 joomla instances. 

 

URLs are : https://www.grapa-onsite.com and https://www.grapatel.com 

 

BOth have akeeba backup and akeeba admin tools 

 

Akeeba backup worked fine until we installed akeeba admin and now we have a lot of problems. 

 

Most have been resolved, however, now i can backup grapa-onsite.com - but grapatel.com - will not complete making the backup 

 

I have multiple screens and logs, but your ticketing system will not all it all so i will send as multiple tickets. 

 

 

Thursday, 29 August 2024 03:33 CDT

nicholas

Admin Tools cannot block Akeeba Backup.

Moreover, you are not subscribed to Akeeba Backup Professional, but you are asking for support with Akeeba Backup. I am afraid we cannot do that.

Finally, please note that the Pre-sales Requests category is a place to ask questions before making a purchase, not a place to receive support. If you do purchase a subscription to Akeeba Backup Professional we can indeed offer support for Akeeba Backup, in the correct support category, as long as you provide the Joomla!, PHP, and Akeeba Backup version you are using, and you provide information about what you were doing and what problem you have. Kindly note that asking us to guess what your environment is, what you were doing, and what exactly happened means that we cannot help you as it could be almost anything.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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