The backup software did not work on my server it crashed my website. My hosting company are not prepared to see what has caused it & have advised me to remove both the pro version I paid for and the free version.
#39651 Alan Morris
Posted in ‘Pre-sales and Account Questions’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Wednesday, 18 October 2023 11:42 CDT
Wednesday, 18 October 2023 11:42 CDT
nicholas
Akeeba Staff
Manager
I have replied to your other ticket where I offered to help you. I am closing this ticket in favour of that other private ticket where I've asked you for further information I need to help you.
Since this is a public ticket, let's name names. SiteGround should be ashamed for the unprofessional behaviour. They (should) know your issue unrelated to our software. After all, they were providing us with free hosting for our site for around 5 years, on the basis that we would recommend their service to our clients. They had even invited me to their HQ in Sofia, Bulgaria to talk to their support team about Akeeba Backup.
We would like to think that their blaming Akeeba Backup for what is a hosting environment issue is the result of an inadequately trained help desk agent. I'll just leave it at that.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!