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Pre-sales

#39294 Failing to subscribe

Posted in ‘Pre-sales and Account Questions’
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Latest post by Ru2008 on Wednesday, 02 August 2023 07:53 CDT

Wednesday, 02 August 2023 03:40 CDT

Ru2008

I am trying to subscribe to Admin Tools and I get an error. The error is as follows:-

 

I got an error when visiting create-

checkout.paddle.com/checkout/custom/eyJ0IjoiQWRtaW4gVG9vbHMgZm9yIEpvb21sYSIsImkiOiJodHRwczpcL1wvczMuYW1hem9uYXdzLmNvbVwvcGFkZGxlXC91c2VyXC80MDg5M1wvNGE0WFN3MU1TQTZkb2tEdURCSkVfcHJvZHVjdC1hZG1pbnRvb2xzLWouc3ZnIiwiciI6Imh0dHBzOlwvXC93d3cuYWtlZWJhLmNvbVwvc3Vic2NyaWJlLmh0bWw_dmlldz10aGFua3lvdSZjaGVja291dD17Y2hlY2tvdXRfaGFzaH0maWQ9MTc1NjAxIiwiY20iOiJBZG1pbiBUb29scyBmb3IgSm9vbWxhIC0tIFN1YnNjcmlwdGlvbiBmb3Igb25lIHllYXIiLCJyZSI6MCwicCI6NTU0NzIzLCJjYyI6eyJFVVIiOiI1MCJ9LCJ4IjoxNjkxNzExOTk5LCJoIjoiMTc1NjAxIiwicSI6MCwicTIiOiIxIiwiZyI6NzYxMTcwODQsImQiOjEsImEiOltdLCJ2IjoiNDA4OTMiLCJzIjoiZTJjZGY3OWFlMjNkZWJiMTZiNDVlZTg3M2U4OWNlNjg4MDY3ZTJjZDZjNTBhNjU3MzRhY2Q0MWE4OTFhZTY3ZDQ2NDI0MTkzNDUwNTdkOGIxMjQ4NTM4N2ZiNTVmNTZiZjExM2UwZDFmZGY4ZDM4ZTc3ZjhhOTM1Nzk2YTRlODQifQ==.

Error code: 1020
Ray ID: 7f04fb1e190a0526
Country: ZW
Data center: jnb01
IP: 2c0f:f8f0:eed8:0:f997:80e1:b2a6:451a
Timestamp: 2023-08-02 08:34:17 UTC

Wednesday, 02 August 2023 03:45 CDT

nicholas

This looks like a temporary issue with our reseller, Paddle. Please try again in half an hour.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 August 2023 03:47 CDT

Ru2008

Thank you very much. I will try again later on.

Wednesday, 02 August 2023 07:40 CDT

Ru2008

I am still failing to subscribe.

 

Access denied Error code 1020

You do not have access to create-checkout.paddle.com.

The site owner may have set restrictions that prevent you from accessing the site.

Error details

Provide the site owner this information.

I got an error when visiting create-checkout.paddle.com/checkout/custom/eyJ0IjoiQWRtaW4gVG9vbHMgZm9yIEpvb21sYSIsImkiOiJodHRwczpcL1wvczMuYW1hem9uYXdzLmNvbVwvcGFkZGxlXC91c2VyXC80MDg5M1wvNGE0WFN3MU1TQTZkb2tEdURCSkVfcHJvZHVjdC1hZG1pbnRvb2xzLWouc3ZnIiwiciI6Imh0dHBzOlwvXC93d3cuYWtlZWJhLmNvbVwvc3Vic2NyaWJlLmh0bWw_dmlldz10aGFua3lvdSZjaGVja291dD17Y2hlY2tvdXRfaGFzaH0maWQ9MTc1NjEyIiwiY20iOiJBZG1pbiBUb29scyBmb3IgSm9vbWxhIC0tIFN1YnNjcmlwdGlvbiBmb3Igb25lIHllYXIiLCJyZSI6MCwicCI6NTU0NzIzLCJjYyI6eyJFVVIiOiI1MCJ9LCJ4IjoxNjkxNzExOTk5LCJoIjoiMTc1NjEyIiwicSI6MCwicTIiOiIxIiwiZyI6NzYxMTcwODQsImQiOjEsImEiOltdLCJ2IjoiNDA4OTMiLCJzIjoiNmJhNTM5MDY5OWQ3YmMwM2I2MzgwNmM1NmZkN2JiNzRjMWQ2MmMzMWQ0MmViMzFlYmQ1NzdmZGRlNDMwMzgyMWE3MDQzMWY0ZjUyMWJjYTViMTdiMjEwNWE3ZmZkM2QwODBhZDU1MzM4MDY0NmEzYzZiMmI4YWI3NzY1ZjFlODEifQ==.

Error code: 1020

Ray ID: 7f0660414d134eb5

Country: ZW

Data center: jnb04

IP: 2c0f:f8f0:eed8:0:a5bf:bf14:390b:85f3

Timestamp: 2023-08-02 12:38:06 UTC

Wednesday, 02 August 2023 07:50 CDT

nicholas

I see that there have been other successful transactions in the meantime and nobody else has reported an issue, nor does Paddle list an issue with their API.

I looked up error code 1020 you receive from CloudFlare. It means that you have triggered CloudFlare's firewall. For some suggestions on what to do please check https://www.howtogeek.com/853271/how-to-fix-error-1020-access-denied/. As a quick summary:

  • If you are using a VPN please disable it; it may have been used to launch attacks against other sites, therefore blacklisted.
  • Use a different browser, if possible without any browser add-ons. If you're on Windows you can use Firefox Portable.
  • Try restarting your computer and your Internet router.

If these do not help, please contact Paddle directly at [email protected], copying them the email you got. Their network staff can check their CloudFlare logs to find out why you are being blocked (the logs state the reason you triggered the firewall). Unfortunately, since Paddle is a third party company we don't have that kind of access ourselves, otherwise I know what needs to be done to help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 02 August 2023 07:53 CDT

Ru2008

Thanks for your response. Let me try again. I will advise.

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