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Latest post by nicholas on Tuesday, 20 September 2022 11:36 CDT
Good day I just bought: Joomla Backup Pro.
I paid with PayPal. Unfortunately the software is not there.
Under My Subscription, she is not listed.
Under download I only find the core version
I paid via PayPal
What am I doing wrong?
Please help
Many Thanks
Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!
pctechnik.ch
I see that you made a successful purchase of Akeeba Backup for Joomla today at 17:53:47 EEST which got cleared by PayPal at 18:05:08 EEST.
However, you also tried to purchase the JoomlaDeluxe bundle at 17:55:14 and immediately canceled it — before the previous payment was cleared.
This caused a discrepancy where you last payment is cancelled but another payment clearance came in. This resulted in no action to enabled your subscription as there was a conflicting state.
No worries, I have activated your subscription manually.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Wow, but that is generous. Many Thanks.
pctechnik.ch
No worries :) Have a great day!
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!