I am afraid we do not make any templates. Even if a third party uses our software without our knowledge to package their template they neither asked for our consent nor did they pay us a single cent for it. The people who sold you the template are responsible for providing support.
I am closing this as WAY out of scope of our support.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!