Support

This is intentional. We used to list Akeeba Backup on the WordPress Plugins Directory but we chose to delist it for the following reasons.

First, they demand that we use SVN. This is an antiquated version control system with severe issues when trying to manage complex software like Akeeba Backup. We moved to using Git in 2010 when we saw that SVN was a major hindrance to software development.

WordPress uses SVN as the only point of truth and distribution for plugins. This made it impossible for us to test updates before actually publishing an update that all sites would see. As a result any problems in the files included (99% because of issues with SVN itself) would cause a broken update or broken sites. This was not the kind of quality control we'd like to offer.

Listing an extension in the WordPress Plugins Directory means that the developer is obliged to provide free of charge support. We stopped offering free support in 2011 because it was impossible to manage the volume of support when everyone and their dog would ask a question without even bothering to read the documentation or do any kind of troubleshooting themselves.

Further to that, most people using the WordPress Plugins Directory think it's proper to file a one-star review to force the developer to answer their support request which is extortionist at best. Even worse, even after spending our time to help them —and them stating that our help (which is basically what the documentation told them to do, ahem) did work— they would NOT change their review. As a result we ended up having 3.5 out of 5 stars because we were forced to do free support. This is messed up. We put our time into it for zero income and bad reviews? What the heck!

Last, but not least, we got several fake one star reviews. We knew they were fake because they were saying crazy things like that they asked us for restoring their backups and we demanded that they pay £50 when our free of charge documentation, our free of charge video tutorials and even our free of charge software itself said very clearly that restoring the backups require using the free of charge Akeeba Kickstart Core. Never mind them never having actually contacted us in the first place. When we reported these reviews to the Directory they told us they are not going to remove them because they are the "subjective user experience". Apparently when you are told that something is free and you stupidly state that you need to pay £50 it's not libel, it's the "subjective user experience". They also told us that asking people to read a documentation page, referring to the exact URL of the documentation page, to address an issue is "hostile" to the user. Meanwhile, the hypocrites running the Directory would systematically remove all negative reviews for Gutenberg when said reviews were substantiated with facts, not "subjective user experience" (i.e. blatant lies). This kind of double standards was disgusting and we decided we don't want our software to be associated with the WordPress Plugins Directory, hence we asked for it to be delisted.

For these reasons we are not going to list it again in the Directory.