Support

Pre-sales

#32252 2 Cancelled subscription - instead of 1

Posted in ‘Pre-sales and Account Questions’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by on Monday, 10 February 2020 17:17 CST

Saturday, 11 January 2020 02:51 CST

Pandabeer45
Dear Support,

Due to a payment problem with PayPal - I paid yesterday 2 times - after contacting paddle - the cancelled subscription (order #11152307) but still subscription (order #11152298 ) schould be active.

But when loggin in to my account at akeebabackup.com, I see under my account / subscription only order #11152307 cancelled and now I didn't get a download ID to release the installed application at my website

Please can you re-activate this for me?

Thank you in advance,


best regards,
Peter Boermans, The Netherlands

PS I just sent also a message to paddle - I don't know if this is only the payment channel

Saturday, 11 January 2020 08:11 CST

nicholas
Hello Peter,

You asked Paddle to cancel the last payment which is the one that you were actually subscribed with on our site. The earlier payment was not reported by Paddle to our site and we didn't know about it. As a result your subscription on our site was canceled.

I have manually re-enabled your subscription and assigned the correct payment to it.

Please message Paddle and ask them to NOT make any further changes to transaction 11152298-7924598.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 February 2020 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!