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Pre-sales

#32174 Problem subscription

Posted in ‘Pre-sales and Account Questions’
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Latest post by on Monday, 20 January 2020 17:17 CST

Friday, 20 December 2019 09:31 CST

svermassen
Hey,


I can't update anymore :-(

On 25/11 I took a new subscription.

Can you please check what's wrong?


Thank you very much !


Greetings,


Sascha

Friday, 20 December 2019 09:53 CST

nicholas
Sorry about that. You had hit a bug on our site that I fixed shortly after. You subscribed for an automatic renewal of your subscription but the first payment period was set to start in February, not November. This meant that you were left without a subscription between November and February.

I manually created a free three month subscription for you since the problem was definitely not your fault by any means. You can now log out of our site and log back in to get access to the downloads and support.

Once again I apologize about this issue.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 20 December 2019 09:58 CST

svermassen
OK, thanx for the fix and the free tree months !!!

What a support !!!

Saturday, 21 December 2019 02:59 CST

nicholas
You're welcome and once again I apologize for the inconvenience! I would also like to thank you for your heads up. I identified another three subscriptions that went missing in a similar way to yours.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 January 2020 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2020-01-20 17:17 CST

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