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Pre-sales

#31868 Multiple accounts

Posted in ‘Pre-sales and Account Questions’
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Latest post by on Friday, 15 November 2019 17:17 CST

Tuesday, 15 October 2019 12:07 CDT

Freiforum-N
Hello,

I have bought Akeeba backup and admintools a long time ago and I was working alone. So I was authorized to get updates and install them.
Recently I have got a colleague who has the same tasks. So it would be helpful if he could download the software updates
as I can do. Is there a way to realize it?

Thank you.

Manfred Schönrock

Wednesday, 16 October 2019 04:14 CDT

nicholas
Hello Manfred,

Subscriptions are tied to a single user account. You cannot share the subscription with multiple user accounts on our site.

You have two ways to let your colleague access the downloads on your account.

One, you can share your login with them. However, this means that they also get access to the support, your billing history and personal information stored on our site.

Two, you can create one or more Add-on Download IDs and give these to them. They can apply it to the sites they manage so these sites can automatically update our software.

You can of course also download the ZIP files of our software in storage shared between the two of you, e.g. a shared team folder in Dropbox, OneDrive, GoogleDrive etc or your office NAS (if you're working from the same physical location).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 15 November 2019 17:17 CST

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.
Edited by on 2019-11-15 17:17 CST

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