Support

Hello,

Since July 1st, 2019 Akeeba Ltd sells its products through its authorized reseller, Paddle. Paddle handles the payment and invoicing, Akeeba Ltd handles the service provisioning (downloads and software support). Your invoicing information is not communicated to us, it is handled exclusively by Paddle. That's why you no longer see any invoicing information in your Akeeba account; Akeeba Ltd only collects a name and email address to contact you about support tickets and your subscription status.

When you purchase a new subscription and get to the payment stage you will be able to enter your invoicing information. If you are not asked for it right away, look below the bottom right corner of the payment popup. There is a link with your email address. Click on it to re-enter your invoicing information. Below the bottom left corner of the payment popup there is also a link to enter your VAT number. Please do that so that you're not charged VAT.

If you forget to do either of that before paying don't panic and don't worry. Paddle will send you an invoice by email. The email includes a link to view the invoice online. Clicking that link gets you on a page where you can enter your invoicing information and your VAT number by clicking on your email address towards the middle left section of the page; you can't miss it, it's the only blue link on a black and white page. You have seven days from the date of purchase to do that. This will update the invoice with the correct billing address and refund any VAT charged within a week. If you are not sure what to do, reply to the email sent by Paddle and ask them to help you enter the correct billing information. They are pretty efficient and helpful!