I just noticed there is an issue on this page:
https://www.akeebabackup.com/support.html
Whenever you click on any option you get an almost white page with the link in the form:
https://www.akeebabackup.com/support/akeeba-backup-3x/Tickets.html}
Obviously with different subfolders in the slug according to the product you choose ;)
Hope this helps to fix it.
Best!