Why does my renewal invoice say 36 euro, but when I go to renew it, it is charging me 50.82?
#27658 Solo Backup Renewal
Posted in ‘Pre-sales and Account Questions’
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Latest post by on Thursday, 01 June 2017 17:17 CDT
Tuesday, 02 May 2017 13:23 CDT
vickiwatson
Tuesday, 02 May 2017 15:51 CDT
nicholas
Akeeba Staff
Manager
Last year you had an active Akeeba Backup for Joomla! subscription. This gave you a 40% discount over Akeeba Solo, i.e. 60 Euros - 40% = 36 Euros. This year you do NOT have an Akeeba Backup for Joomla! subscription. Therefore you get the regular early renewal discount of 30%. 60 Euros - 30% = 42 Euros.
I am not sure why you get a 21% tax on top of that. I thought you are living in the USA which gets a 0% value added tax. Did your finger slip and you accidentally selected Belgium instead of United States in the subscription selection page? The first option in the dropdown is United States (0% VAT), the second one is Belgium (21% VAT). However, don't worry. As soon as you get in the actual subscription form and select your country of residence (United States) the tax rate will be updated to 0% and you'll be charged 42 Euros as you can confirm in the area above the payment button.
I am not sure why you get a 21% tax on top of that. I thought you are living in the USA which gets a 0% value added tax. Did your finger slip and you accidentally selected Belgium instead of United States in the subscription selection page? The first option in the dropdown is United States (0% VAT), the second one is Belgium (21% VAT). However, don't worry. As soon as you get in the actual subscription form and select your country of residence (United States) the tax rate will be updated to 0% and you'll be charged 42 Euros as you can confirm in the area above the payment button.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Thursday, 01 June 2017 17:17 CDT
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