Just the other day, I bought a sub to AdminTools Pro, but now I see that I'd like Backup Pro, and that there is a bundle package for it... I'd like to upgrade to that package, but not pay twice for admintools.... what do I do
#23069 Joomla Backup and AdminTools Bundle
Posted in ‘Pre-sales and Account Questions’
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Latest post by nicholas on Friday, 31 July 2015 05:22 CDT
Friday, 31 July 2015 04:21 CDT
teamwork
Friday, 31 July 2015 04:45 CDT
teamwork
I've tried repeatedly to pay for the bundle(jooma ver - backup & admintools), and the payment always fails, saying the theres some price discrepancy between price charged on card....
I tried both 2checkout and the other service, as well as paypal....all failed when attempting upgrade purchase of joomla package.
I tried both 2checkout and the other service, as well as paypal....all failed when attempting upgrade purchase of joomla package.
Friday, 31 July 2015 05:22 CDT
nicholas
Akeeba Staff
Manager
Hello Casey,
First, you can easily upgrade to ESSENTIALS. Just log into our site and proceed to purchasing an ESSENTIALS subscription. Our system will give you an automatic discount based on the subscription time left in your current ADMINTOOLS susbcription.
Regarding the payment, I think you have a problem with your browser's cookies since everyone else is able to pay and you did manage to pay for the ADMINTOOLS subscription. You need to clear your cookies first. The exact way to do that depends on your browser but this page on deleting cookies seems to cover every possible browser, even some I had not heard of. Then come back to our site, log in and proceed to purchasing an ESSENTIALS subscription. If that still fails please post back, we'll arrange an alternative payment through PayPal.
First, you can easily upgrade to ESSENTIALS. Just log into our site and proceed to purchasing an ESSENTIALS subscription. Our system will give you an automatic discount based on the subscription time left in your current ADMINTOOLS susbcription.
Regarding the payment, I think you have a problem with your browser's cookies since everyone else is able to pay and you did manage to pay for the ADMINTOOLS subscription. You need to clear your cookies first. The exact way to do that depends on your browser but this page on deleting cookies seems to cover every possible browser, even some I had not heard of. Then come back to our site, log in and proceed to purchasing an ESSENTIALS subscription. If that still fails please post back, we'll arrange an alternative payment through PayPal.
Nicholas K. Dionysopoulos
Lead Developer and Director
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