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#21696 Back up Problem

Posted in ‘Pre-sales and Account Questions’
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Latest post by tampe125 on Saturday, 13 December 2014 01:37 CST

Friday, 12 December 2014 17:56 CST

Vicky28
 H have a question for you.. I have just tried to back up the website I recently purchased the Pro version of Akeeba for. I keep getting an error message. I have attached a pic if the screen. could you tell me what this is and how I can fix the error.

thanks
Vicky

Friday, 12 December 2014 18:10 CST

Vicky28
Hello again

Im now getting another error message as well as the one in my 1st post. Attached is a screen shot. I realize it says about permissions but Im not sire what to do to fix this.

Saturday, 13 December 2014 01:37 CST

tampe125
Hello Vicky,

regarding the first issue, I need the backup log in order to understand what's happening.
However, the second issue is more urgent, otherwise you won't be able to use Akeeba Backup.
Most likely it is a permission issue, please change the permissions of the media/com_akeeba folder (and all of its contents) to 644. If you don't know how to do that, please contact your host: he will help you in this task.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
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