Support

It's actually very easy. Log in to our site and purchase an Essentials subscription. Our system will give you an automatic discount based on your remaining subscription time. Upon payment your old subscription will be deactivated and the new Essentials subscription will become active for the next 365 days. Easy, right? :)

You are not starting from scratch. You pay half the price. I see that in the meantime you figured this out yourself, so thank you for your upgrade! :)

:)

The email you got was simply a reminder that the subscription was successfully paid and enabled. Nothing to worry about.

Regarding Akeeba Subscriptions, I still maintain the code. After all, I am using it on our own site. If there is a bug we fix it. We still publish updates.

The only thing we terminated is support. In theory, support should be people having technical difficulties which require developer attention. In practice, the bulk of support we were doing was along these lines: can you write a custom template for us (no, we are not designers), we want to use Akeeba Subs for a purpose completely unrelated to subscriptions except for the fact that someone pays for something (no, it's not a generic e-commerce cart system), we want to use Akeeba Subs as a CRM (no, it's not a CRM for crying out loud!), we can't believe you haven't implemented support for such and such payment processor that's only used in by 1% of people in my country and pretty much nowhere else in the world (um, pay us to implement it, then?), I can't believe you don't support out of the box the custom component my idiot of a cousin who can't spell PHP wrote and which doesn't even use Joomla! properly (really...?!), we have a very custom workflow that requires our users to dance on their head juggling running chainsaws with their feet before they can subscribe so how come you don't support it you idiots (because that's definitely NOT a valid use case for a subscriptions component) and so on. These were 80% of support requests. There was another 15% which was "here are my client's specs, here are the login details to my site, make it happen", which implied that this person pretty much demanded 15-20 hours of custom consultancy for 40 Euros, on multiple sites even (I still haven't found a developer to work for me for $0.30 per hour). And 5% was real support. In the end of the day we were burning 6-7 grand per month on support and making only 2 from sales. Not to mention it ate up 50% of our time, making us slip on deadlines and start having code quality issues on other components. Therefore, support was terminated. It was either that or eventually going bankrupt. Not much of a choice there :D

If all our clients would understand the difference between a subscriptions manager and a CRM... :) Have a nice evening!

I am not sure which software you are talking about. If it's a valid support question for Akeeba Backup, Admin Tools or any of the software you have access to its support then yes, by all means, please do file your question in the respective category. If you have a question for the now unsupported Akeeba Subscriptions software, sorry, we won't be answering it. If you do believe it's a bug, however, please do send me a bug report with adequate information which allow me to reproduce it. If I can reproduce and confirm the bug I'll fix it.