Support

Pre-sales

#19492 Subscriptions not combined

Posted in ‘Pre-sales and Account Questions’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by iamalive on Tuesday, 11 March 2014 01:37 CDT

Tuesday, 11 March 2014 01:35 CDT

iamalive

Hi
I upgraded to Delux last year from having seperate subscriptions. I've just had a reminder that one of the subscriptions is due to run out. I only need the delux, so could you please ensure that that is the only valid subscription and that I will not suddenly have inactive keys for the updates.
Thank you in advance.
David

Tuesday, 11 March 2014 01:37 CDT

iamalive

Hi - the ticket was saved twice, as I had an error when saving it. Sorry - I didn't think to copy the error info (I think it was 1056) which included an sql error related to the attachemnt.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!