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Pre-sales

#18912 How do I get Akeeba Subscription support? I bought it but can't open a ticket there.

Posted in ‘Pre-sales and Account Questions’

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Latest post by dlb on Friday, 24 January 2014 09:33 CST

Friday, 24 January 2014 08:48 CST

user82385

I bought Akeeba support tickets but cannot open a ticket for Akeeba subscriptions, which is the product I am using. I paid 40 Euros for support. How do I get support for Akeeba subscription or a refund?

Thank you,
Dora

Friday, 24 January 2014 09:33 CST

dlb

Dora,

You purchased a subscription to the Akeeba Ticket System. That is the support system that we use here on the site. Akeeba Subscriptions is a different product.

The status of Subscriptions changed in November 2013 and support subscriptions are no longer available. Support is only provided to customers who purchased the product prior to that time. All support will end in June 2014. You can read more about it in this article: https://www.akeebabackup.com/home/news/1534-the-future-of-akeebasubs.html.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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