If you find that you cannot download our software and/or you are unable to file a support request please first try to log out then log back in to AkeebaBackup.com. This is required the very first time after you subscribe or renew your subscription due to the way the Joomla! login system and Joomla! access control (ACL) work.
In order to make it easier to find out how to download and install our software, we have written up instructions. They are available by visiting the My, My Instructions menu item from the top of any page of our web site and clicking on "
Where are my downloads?". Please note that this link will only work if you are logged in. As noted above, you may have to log out then back in to AkeebaBackup.com.
Dale L. Brackin
Support Specialist
English: native
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
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My time zone is
EST (UTC -5) (click here to see my current time in Philadelphia, PA)
