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Pre-sales

#18636 Renewal without discount

Posted in ‘Pre-sales and Account Questions’
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Latest post by nicholas on Monday, 30 December 2013 10:14 CST

Monday, 30 December 2013 02:00 CST

user67038
 Happy new year,

I come back with the renewal of my sybscription to Admin Tools Pro. However, I forgot to add the coupon code to the field, resulting to pay the original amount. Is it possible to cancel that renewal and re-enter it with the discount granted?

Monday, 30 December 2013 08:52 CST

nicholas
I am refunding the difference (5,90€). I am not issuing a credit note or a new invoice as the amount is trivial.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 December 2013 08:53 CST

nicholas
And sorry about the erroneous email saying that your subscription was deactivated. It's triggered automatically on partial refunds. Your subscription is active.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 30 December 2013 09:20 CST

user67038
Thank you very much! I hope you happy and creative 2014!

Monday, 30 December 2013 10:14 CST

nicholas
You're welcome! Have a great 2014, Gerasime :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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