UNiTE, Remote CLI, eXtract Wizard

Monday, 16 August 2010 07:01 CDT

user13265

Hi guys, I get the following error when trying to back up my site:
XML RPC layer error TResult GetString Item is not a string type

I have never been able to update using Akeeba Remote backup, however through the backend it does work.

Please help?

Thaaank you.

Tuesday, 17 August 2010 12:32 CDT

nicholas

Can you post the Akeeba Remote Control log (after backup attempt, left then right click on the site's name, View Log, Save as Text) and the Akeeba Backup debug log (from the component's Control Panel page click on View Log)? These will tell me what happened both on your PC and your server during backup time and I can help you solve the problem.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 17 August 2010 13:40 CDT

user13265

I don't know why it says JoomlaPack I'm 100% sure I used Akeeba Backup plugin.

[18/08 00:39:31] --------------------------------------------------------------------------------
[18/08 00:39:31] JoomlaPack Remote is starting a new backup
[18/08 00:39:31] Creating new backup thread
[18/08 00:39:31] Initializing XML-RPC Connector from site definition
[18/08 00:39:31] Host / Port :www.lifeskillsdevelopment.org/xmlrpc/index.php / 80
[18/08 00:39:31] Using profile #1
[18/08 00:39:31] Running backup thread
[18/08 00:39:31] Initializing remote backup
[18/08 00:39:31] POST: joomlapack.startBackup **** **** 1
[18/08 00:39:34] GOT:

IsFinished
0

Domain
installer

Step

Substep

Error

Warnings
Array

[18/08 00:39:34] Got backup progress signal
[18/08 00:39:34] Retrieving remote filename
[18/08 00:39:34] POST: joomlapack.getFilename **** **** 1
[18/08 00:39:35] GOT:

[18/08 00:39:35] Backup error: XML-RPC layer error:TResult.GetString - Item is not a string type

Wednesday, 18 August 2010 02:20 CDT

nicholas

The XML-RPC method namespace is common between JoomlaPack and Akeeba Backup, that's why it says joomlapack.*, don't worry about that. The problem is that the backup crashed on your site. I also need the other half of the story, the backup log from the Akeeba Backup component, to figure out why it crashed. Just download it to your disk, put it in a ZIP file and attach it here.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 19 August 2010 11:58 CDT

user13265

Please find attached the back end log for Akeeba.

##text##

Thursday, 19 August 2010 18:38 CDT

dlb

The log is complaining about the location of the tmp folder. Open Akeeba's Configuration screen and put "[SITEROOT]/tmp" in the tmp folder path, without the quotes. Save and try the Remote backup again. That should stop the back end backup too.

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Friday, 20 August 2010 09:05 CDT

user13265

Thanks very much, my website is now backing up successfully!

Friday, 20 August 2010 16:41 CDT

dlb

I'm glad that did the trick! :)

Dale L. Brackin
Support Specialist

English: native

Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 31 August 2010 07:47 CDT

user13574

I tried this as well, as well as the other suggestions, but it still isn't working. All the settings are correct.

One thing I did notice is that it stopped working on sites where I upgraded Akeeba to 3.1.rc1. Other sites where I haven't done the upgrade yet work perfectly.

I'm using version 2.5.0.36 of Remote - could it be that it';s simply not compatible (yet) with the 3.1rc1 version of Akeeba?

Tuesday, 31 August 2010 08:59 CDT

nicholas

Are you using the new version of plg_jpremote for Akeeba Backup 3.1?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 31 August 2010 09:02 CDT

user13574

I'm using the one here: http://www.akeebabackup.com/official/akeeba-remote-control.html

It says 2.5, and that's the only one in that category...

Tuesday, 31 August 2010 12:12 CDT

nicholas

Please, read my question again. I did not ask you which version of the Remote Control application you have installed on your PC. I asked you which plugin (plg_jpremote) you have installed on your site. As you can see in the download page you correctly mentioned, there are two different plugins for your site:
1. Remote Control plugin for 3.0 which has a big warning in red background stating "This plugin is obsolete and will only work with Akeeba Backup 3.0.1 or earlier. If you have Akeeba Backup 3.1.b1 or later, DO NOT use this file." which means that it NOT what you need.
2. Remote Control plugin for 3.1 which has a big yellow notice box stating "If you have Akeeba Backup 3.1.b1 or later installed on your site, you MUST install this plugin for Remote Control to work at all." which means that this is the one you need to download and install on your site.

So, which one of the two do you have? If unsure, download and install "Remote Control plugin for 3.1" on your site. Using the old plugin with the new release won't work. This is a known limitation which is exactly why there is a new plugin ;)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 01 September 2010 02:26 CDT

user13574

Thanks, Nicholas! You're right - I misread the question. Grabbed the right file and updated the sites that were causing trouble and... bingo!

Wednesday, 01 September 2010 06:58 CDT

nicholas

He he! The truth lies in the details :) I am glad we could fix that!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 05 February 2011 16:03 CST

nicholas

Please start a new thread. Your question is not even related to this thread. Thread hijacking is prohibited on this forum. Starting March 1st, such posts will be deleted without a response. Thank you for your understanding.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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