Support

I like to make a backup with remote control.
That works normally very fine with two websites.

With making a backup of one of the website I get the next error:
XML-RPC layer error: TResult GetString - Item is not a string type.

Three days ago I made a backup of that website without any problems.

Is there someone how can help me with this problem?
I don't know what this error means.

Thanks for helping,
Marco.

Marco, you're in good company, I don't have any idea what the error means either! :D I'll flag this thread for Nicholas, he will sort it out.

Hi Dale,

I'll wait for the answer of nicholas.
Thanks for reply.

Marco.

Hi

I've had the same problem with one of my sites and after scratching my head for a while I worked it out.

For some strange reason I was getting this error when the REAL error was I needed more disc space on the server.

I upgraded the account and backed up fine.

Hi Nicholas,

The strange thing is that I made a backup the 23th of january without problems and the only change at the site was an article, I changed some text.

I'm used to make a backup (of my two sites) on regular base.

I will make a user for you, is a registrated O.K. or has it be an administrator account?

Marco.

Nicholas,

Maybe I found the problem....

I tried to login by FTP, but my FTP-programs can't login with the usual username and password.
I will call the provider and hope that this is the solution.
When I had contacted the provider I will let you know.

Marco.

Nicholas,
I contacted my provider, I'll give you an update:
Our company has two websites (www.verka.nl and www.e-lay.nl). The last website is the one with this problem, the first one (www.verka.nl) is not a joomla website.

We had two different hosts by the same provider, but it was cheaper to make (for administration only) one host, so the username and password of www.e-lay.nl do not work anymore. Now I have to log in by verka.nl, that's no problem.

When I logged in by FTP (host www.verka.nl)I see the website of Verka.nl in the directory \www (root).
But in that directory I see a new one, called www.e-lay.nl. That is the joomla website.

So I had to change the host, username, password and path to backup by remote backup. So far so good. I tested the backup output directory (I made an output directory called jpbackup).

I hoped that everything worked well, but I get the same message.
When I tried to make a backup in the administration of Joomla (with the JP component) there is a message that the temporary directory is not writable.

I used eXtplorer to change the directory tmp, jpbackup, xmlrpc to full rights (777), but I have still the same problem.

Can you tell me wich directory is the used tempory directory? Maybe That will be the solution, or do you have any other idea?

Thanks for you reply,
Marco.

btw: sorry for some English mistakes, but I'm Dutch..;)

Hi Nicholas,

The problem is solved !:D

I never thought about the settings in the global configuration. I have changed them and the backup works well.

I like to thank you very much for your quick and clear support.

I think this threat can be closed.

Thanks,
Marco.

I just started getting this error now using the latest beta (3.2), remote backup used to work with 3.0 and my old host.

I have another website on the same host with same akeeba version and it had no problems, i actually upgraded it partially because i got this error for troubleshooting. The fact that is the best version so far does not hurt either.

Here is my log file from Akeeba Remote http://dl.dropbox.com/u/6374897/Akeeba%20Remote%20Control%20Log.txt.

Not sure what to look for to try and solve the problem.

Thanks