Support

Hello,

I have 5 sites that I am trying to use the remote application to backup.

The 5 sites reside on 5 different servers with 5 different URLs and 5 different FTP accounts.

When I click the "backup all" button they all begin to backup (or get queued). I noticed that 3 of them finished but 2 seemed to become frozen - not status updates no activity etc.

So I clicked "abort" after selecting Site #1 and it aborted - 2 seconds later Site #4 also aborted (#1 and #4 were the two frozen ones).

I manually selected site #1 and told it to backup... I saw it begin and then I clicked #4 and told it to backup and I saw it begin. When I checked on site #1 again, it was frozen again.... although this time #4 was still backing up.

I highlighted #1 and clicked abort - and again they both aborted. I have tried this several times, starting with #1 and then #4, and also starting with #4 and then moving to #1. The first site that begins to backup becomes frozen as soon as I tell the other to backup. And as soon as I abort the frozen one - they both abort.

How can this be? I have tripple checked their settings. Different URL, different FTP, different hosting account. Please advise.

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P.S. all 5 sites have:
Joomla 1.5.14
PHP 5.2.12
Apache
MySQL 5
Joomlapack 2.4 plus
plg_jpremote-2009.4

I suppose I could solve this by setting my queue to size 1 but there should be no need for that.

I would say so - the other 3 sites finished backing up and also downloaded their files to my computer via ftp and I have my ftp queue set to 1 at a time.

You know how when you backup a site it says "backing up database" or files and then below that it tells you what folder or tables it is in? Well when I clicked on one job it did not have any text telling me where it was just that it was beginning backing - and the other job indicated it was (where ever it was) when I started the second job.

Now, keep in mind - I have no idea how to reproduce this as I have 5 sites and it only happens with sites #1 and #4. However, even if the sites were not frozen, as you are implying, why would canceling one automatically cancel the other? I am DEFINITELY not doing something stupid like hitting abort all.

If I cant run them at the same time I guess that seems like one thing I can live with - but its impossibly frustrating to have the abort button cancle 2 jobs instead of only the selected one.

Well I had a problem getting it to work using the wizzard and in another thread you had told me to use the expert mode to enter sites. This is how I have entered all my sites - "www.domain.com/xmlrpc/index.php" with no http OR https entered.

Also, both sites do backup correctly - one at a time. I have finished created a backup for each site and downloaded the backup file via FTP.

It is also not necessarily that it shows no status message. If I start one job and wait untill it is in the middle of backing up - and then I start the second job, it will freeze with whatever the last status message was and stay that way. It's only blank when I click "backup all" and they start at the same time.

Hello
I am sorry it has taken me so long to get back to you. Things around here have been very busy. For the time being I have decided to just set my queue to 1 so as to avoid this problem until I have more time to deal with it.

Unfortunately, now I am having problems with the scheduled backups.

I have a site that is set to backup every Monday at 3 AM. The rest of my sites are set to backup every 1st of the month at 3 AM.

Last night, around 12 Midnight, one of my jobs began to backup. After it was finished I confired that it was set to backup at 3AM not 12AM - yet it ran at 12.

Today, is both Monday and the 1st of March. My computer was turned off at 3 AM. This morning when I turned it on (around 9 AM) the site set to backup every Monday began to backup. NONE of the sites set to backup on the 1st got queued.

If the computer has to be on to start the backup then I guess I can deal with that - but after my initial testing my "test job" ran as soon as the computer was back up... I tested this several times. I assumed that is how it would work and that is why I turned my computer off last night - thinking that it would run this morning.

Why did one site backup this morning and the rest did not when they are all set to begin at 3 AM. And why did one of my sites begin at midnight when it is set to start at 3 AM. It seems like this backup utility does what it wants when it wants.

Coupled with the fact that one of my jobs cancels and unrelated job and running both makes them both freeze I just dont know what to think or do.