Support

UNiTE, Remote CLI, eXtract Wizard

#3550 .htaccess in admin folder & Native Tools

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Tuesday, 13 October 2009 01:27 CDT

Monday, 21 September 2009 09:46 CDT

user6727
Hi,

i have the problem, since i sercured my administrator folder with a .htaccess file i cant download the backup file.
is there a way to do the backup with the .htaccess security?
Thanks

Tuesday, 22 September 2009 03:38 CDT

dlb
What does the .htaccess file do to restrict your /administrator folder? Is it a password restriction, an IP restriction, etc.? Where is your Output folder, in the default location or did you move it above public_html?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 22 September 2009 11:36 CDT

user6727
The .htaccess file restrict the access to my /administrator folder. Is it a user/password restriction. My Output folder is in the default location.
should i place it above public_html? does that mean above the httpdoc folder?
thx

Monday, 28 September 2009 03:57 CDT

dlb
I apologize for the delay, I was out of town and we had a little communications breakdown about that. :oops:

Are you downloading your file through Remote? Remote uses ftp, so it wouldn't be affected by a password file. As long as it can do the backup, it should be able to do the download. If you are downloading through the Administer Backups page, that is a different story.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Monday, 12 October 2009 10:41 CDT

user6727
Hi,

i get the following protcol entry:
[12.10 21:36:18] Getting file size using the SIZE command
[12.10 21:36:18] Getting file size using the LIST command
[12.10 21:38:18] LIST failed: Read timed out.
[12.10 21:38:18] Download failed: FTP-Transportfehler:

what des that mean?

Monday, 12 October 2009 17:02 CDT

dlb
Now we're over my head. :( I'll ask Nicholas to look at it.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Tuesday, 13 October 2009 01:27 CDT

nicholas
This means that Remote is not able to determine the size of the backup file. This is most usually caused by the Active mode and Keep-Alive settings in JPRemote. Just double-click on your site's definition and try disabling both the Active mode and the Keep-Alive settings. If the problem persists, try the various combinations of these parameters. Please post back your results.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!