Support

Hello all,

We are running the latest version of JoomlaPack Remote on a Windows 2K3 box, with several Joomla 1.5 websites running backups on a weekly basis.

While we've had weeks of successful backups in the past, once we upgraded to this latest version of Remote, our backups stopped coming to the server.

What happens is that you can see the activity monitor across the bottom showing that the backup is being "prepared", and then it goes into "Download" status. It will stay stuck on "Downloading 0 of 0 KB".

Another note: going to the website we're trying to backup, you can see/access the successful front-end backups, so we know it's communicating. The files are just not being "delivered".

Thanks for the assist.

On the Remote configuration screen, try adding a delay before download, 15 - 30 seconds should be enough. I was getting ftp failures before I added the delay on my server. On some servers there is a delay between the backup being done and the file actually being available.

Hi dlb,

Thanks for the response.

We've tried adding 30 second delays to all the websites listed in Remote, and also set the max simultaneous backups/downloads to 1. Still doesn't work.

It's just freezing on "Downloading 0 of 0 KB", after an apparently successful backup procedure.

-biztek

OK, I'll ask Nicholas to take a look and see if he has any ideas.

Hi Nicholas,

Thanks for the assist. We have upgraded all of our XLMRPC plugins across the Joomla sites we are running to the latest version from the downloads section, and also uninstalled/reinstalled the main .EXE program. Still nothing.

Yes, each website reports "Connection Established" when you click "test" in the edit site box. It will back up the site; you can watch it backing up directories, etc. but that's it.

Don't know if this helps or not, but we're using Rackspace Cloud hosting. Cloud-based hosting has it's own issues, for sure, but we've also never encountered a problem till now when we upgraded - everything used to run just fine.

THAT WORKED!!! All green for the status bar indicators now, down the whole row.

All I did was change the FTP option to "Use active FTP", as both boxes were unchecked initially.

Thanks Nicholas! You guys rock over here at JoomlaPack - without a doubt the best and fastest support response I've seen yet in the Joomla world, and I've been around!