Support

You are reading Remote's output in a wrong context. The path under the "Backup is now complete" is the absolute server path to the last directory backed up. It has neither to do with where Remote tried to fetch the backup from nor where JoomlaPack (the component) stores its backup. The fact that the directory is called "backups" is simply circumstantial. Take a note here: actually it's called administrator/backups (with a trailing "s"), NOT administrator/components/com_joomlapack/backup (without a trailing "s" AND in another directory), so it's NOT the JoomlaPack default backup directory! It's a Joomla! core directory which I never figured out why it is there. Anyway.

I think you should just turn off the "Active mode" and/or the connection keep-alive features in JoomlaPack Remote's configuration for this profile.

I think these are connection problems with your FTP server, either because of an unstable network connection (esp. if you are over WiFi / GPRS / 3G) or because of the FTP server itself. I have tried JPRemote on a number of local and remote sites, but I had no problems. Same with our JATS team, we couldn't get it to crash. I was, however, able to cause a conenction error by physically pulling the network plug off my PC when downloading the backup file. I hope this helps you with troubleshooting.