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I can't fix it, but you can! JPRemote only looks in the FTP directory you specify. This must be the directory where your backups are stored (JoomlaPack's output directory). I can't give you the correct answer because I do not know your FTP folder structure and if you have changed your output directory.

There is an easy way to find out. Download FileZilla, our FTP client of choice. Connect to your site and navigate to your backup output directory. Hint: If you have taken a backup, it will be in there, together with the joomlapack.log file. When you've found it, take a look right above the remote site's folder list. Copy that path to JPRemote's FTP settings, as the FTP initial directory. See the attachment ;) Bingo!

Note: Some hosts (I think there was one called BlueHosting, but I might be wrong) do not make the backup file available to FTP clients right after the backup. My guess is that they are running a virus-scanner against it. This means that even if you put the correct FTP initial directory in, the download might fail anyway. To counter this problem, it is possible to set the "Delay before download [seconds]" parameter of your site to something big, i.e. 300 to enforce a 5 minute delay between backup completion and attempt to download your backup file. Figuring out this value is not an exact science. My view is that it's best to use something large - 600 should be plenty! - to be on the safe side, if and only if you are perfectly sure that the FTP other connection parameters are correct.

JoomlaPack Remote looks in the folder you specify in the site configuration. Period. It has absolutely no way to guess, estimate, change or otherwise modify the FTP location it's looking for the file. It's 100% dumb, it looks where you instruct it to look. Just follow my advice and change the location in the Remote.

Also, make sure that your site's JoomlaPack output directory is actually set so that the backup archive is created where you think it's created.

It's very, very simple. Use FileZilla and find the directory where your latest backup is. YOU MUST SEE THE BACKUP FILE IN THERE. If the backup file is in there, just copy the FTP path you see in FileZilla into JPRemote's configuration for that site.

Does the Test button in the Download tab reports a successful connection? If it does, you might want to follow my advice on setting the "Delay before download [seconds]". You may also have to try the Active Mode.

This doesn't make any sense if it can connect when pressing the test button but not when it tries to download the backup. Another question. Can you download the backup file with FileZilla in binary mode? If you can't, it may have something to do with the FTP server that I just haven't thought of yet.

I guess you are on one of those hosts which apparently put a time delay between file creation and making it available to FTP. BTW, which is your host? I think this is only happening with certain hosts very popular in Germany, or is it that only people from Germany report this issue? I don't know!

Thank you! I'll keep that in mind next time I have such a case.