Support

UNiTE, Remote CLI, eXtract Wizard

#3464 (Queued for Downloading) but never downloads

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Saturday, 24 January 2009 22:37 CST

user1593
Hi, I'm using Joomlapack native tools 2009 with the latest version of the plugin as well and Joomla 1.5.9. I have made sure that my server is running FTP in passive mode and in the JP Remote settings the Download connection test is successful. When performing a backup using JP Remote I receive the following message:

website.com (Queued for Downloading)
Backup is now complete
C:/joomlasite/admin
15/15


A jpa file is created on my local pc but the file size is 0 and JP Remote seems to freeze at that point with the message above. I eventually have to kill the task. I tried to abort the operation when I thought it was frozen and received the following message:
Access violation at address 0050101A in module 'JPRemote.exe'.  Read of address 00000000.


Any help is greatly appreciated! Thanks!

dlb
I need Nicholas to look at this one.

Dale


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

nicholas
Akeeba Staff
Manager
It's true that the way JPRemote is written right now is not very "clean", so I am rewriting it. Meanwhile, did you try to check the FTP connection to your host before backing up? This can be done from the Edit Site dialog (Test Connection button on the Downloads tab).

The only reason for JPRemote to bomb out on download - that I can think of - is a failure in connecting to the host.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!