Support

UNiTE, Remote CLI, eXtract Wizard

#3451 Can't connect to my backup directory above my HTML root

Posted in ‘UNiTE and Remote CLI’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Sunday, 21 December 2008 19:51 CST

user1704
Hi,

First, thanks so much for JRemote! I've been waiting for something like this for a long time!

I'm having an issue, however. I moved my joomlapack backup directory above my HTML root, so that the path to my backups folder resembles this:

/home/content/a/b/c/username/data/backups
(my public HTML folder path would be /home/content/a/b/c/username/public_html)

However, JRemote cannot connect to the directory outside the web root. If I try to connect to any other directory within my web root (for example, the default joomlapack backup directory) it connects without a problem.

Any thoughts as to why this may be?

I'm not using any proxies, and I copied the path directly from Filezilla as recommended, and tried several variations (../data/backups), but still no luck.

Thanks in advance for any help.
--Paul

nicholas
Akeeba Staff
Manager
If you can access your directory with FTP, you can access it with Remote. The path you tell us, "../data/backups", will NOT work. Do not confuse your SITE's root with your FTP root, they are completely different!

Copying the path from FileZilla should work. It's probably something like "/backups". Notice the leading slash, you might want to remove it if it still refuses to connect.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!