UNiTE, Remote CLI, eXtract Wizard

Monday, 22 September 2014 16:15 CDT

bobpit

I got an email about updating Joomla to 3.3.4. I clicked the link and I ended up with this error:

An error occurred while installing the Joomla! package
Wrong FTP initial directory - the directory doesn't correspond to your site's web root

Then I went to CMS Update, I tried again to update Joomla, I got the same error.

The "FTP Root" field is correctly set to /nemeangames.org.

A quick search revealed that this is an error message from the kickstart script. So I thought to ask you.

Edited by bobpit on 2014-09-22 16:17 CDT

Tuesday, 23 September 2014 02:04 CDT

tampe125

Hello,

when do you get this error?
While performing the backup before updating or during the installation?
Regarding FTP, you are using the FTP Layer inside Joomla configuration, right?
In the FTP Root you should put the path that you can see inside Filezilla immediately after connecting to your server.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 23 September 2014 03:10 CDT

bobpit

This is the screen I see:
>>>>>
The new Joomla! version is being installed. It may take up to a few minutes. Please do not close this browser tab, do not navigate away from this page and do not let your device go to sleep mode.
0%
An error occurred while installing the Joomla! package
Wrong FTP initial directory - the directory doesn't correspond to your site's web root
<<<

The backup is completed. I think this is the beginning of the installation.

>>>
In the FTP Root you should put the path that you can see inside Filezilla immediately after connecting to your server.
<<<
Yes, this is how it works. But I can set any path through the filezilla bookmark. Correct?

Edited by bobpit on 2014-09-23 03:12 CDT

Tuesday, 23 September 2014 03:23 CDT

tampe125

Yes, you can set any path if you use a bookmark.
Can you please connect to your server without using any bookmark and copy the path you see right after being connected?
You have to supply that path, otherwise Joomla FTP layer can't work, the error you are receiving comes directly from Joomla, not from our software.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 23 September 2014 03:33 CDT

bobpit

I think you are right. The path is /home/xxxxxxx/nemeangames.org.

Funny thing is I cannot change it. Now I am trying to solve this error when saving from the admin:
>>>>
An error has occurred.
0
Could not write to the configuration file
<<<<

Which is a Joomla error.

Tuesday, 23 September 2014 03:54 CDT

tampe125

Yep, because you are required to use the FTP layer in order to change your files, but it has wrong settings and it can't do that ;)
You have to manually edit your configuration.php file and put the correct path in the $ftp_root variable.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 23 September 2014 11:06 CDT

bobpit

Somehow the configuration fole was updated (even though Joomla initially had complained). After that Joomla 3.3.4 was installed.

Now I have a similar issue, when I want to update the JCE editor to the latest version. It gives me the following error:

Error
An error has occurred.

0 SSL certificate problem: unable to get local issuer certificate

Tuesday, 23 September 2014 11:28 CDT

tampe125

If you can't change your Global Configuration settings, please set the permission to 0777 to the configuration.php file, do your changes, then revert the permissions to 0644.

Regarding the JCE error while updating, the error is thrown by Joomla! extensions updater, not our software and we can't help you.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 23 September 2014 11:31 CDT

bobpit

Ok, thank you for your help.

Tuesday, 23 September 2014 11:40 CDT

tampe125

You're welcome!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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