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UNiTE, Remote CLI, eXtract Wizard

#12065 file not open

Posted in ‘UNiTE and Remote CLI’
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Environment Information

PHP version
n/a
Tool
UNiTE
Tool version
n/a

Latest post by nicholas on Tuesday, 24 April 2012 12:33 CDT

Monday, 23 April 2012 10:25 CDT

nobbi
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.4
PHP version: 5.3.10
MySQL version: 5.0.90
Host: Apache
Akeeba eXtract Wizard : 3.3

EXTREMELY IMPORTANT: Please attach a ZIP file containing the Remote Control and Akeeba Backup log files if you are reporting an Akeeba Remote Control issue, othrewise we can not help you. Remember that your attachment must be a ZIP file! Other file formats (including .txt) may be silently rejected by our site.

Description of my issue:After successfully making and downloading a backup file I wanted to open in Extract Wizard. Wizard did not start extracting only showed an error message: File not open
After this experience I tried to open an older file from this domain; no one will open. All other files, even from same host do open.

jpa file is to large to attach.

Regards

Norbert

Monday, 23 April 2012 12:41 CDT

nicholas
Norbert,

Please attach a screenshot of the actual error message.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 April 2012 04:29 CDT

nobbi
o.k. here is the error message

Tuesday, 24 April 2012 05:05 CDT

nicholas
This error message actually means that the backup archive could not be opened for reading. Normally, this shouldn't happen. I would suggest first making sure that the backup archive is not a 0-bytes file. If that's checked, please check the ACL ("Security", as Windows calls them) settings for the file, the directory it's in and the directory you are extracting to. Make sure that your user has read and write privileges to each one of them.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 April 2012 10:51 CDT

nobbi
I checked the ACL again, I do have all rights.
The jpa file is about 28 MB.
Like I said before every backup else I can extract, it's only from one domain I can't open with the wizard. I can open the file with UltraEdit.

Tuesday, 24 April 2012 11:02 CDT

nicholas
Is it possible to try using Kickstart locally, e.g. on a local XAMPP installation? The "File not open" error is a very obscure one, coming from the deepest layers of the file I/O library being used. The developer's documentation on that error looks like something the Oracle of Delphi would have written. If Kickstart can't open the file, I'll be sure that the archive is broken. If Kickstart works on it, the error message could mean that the output directory is somehow not writeable.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Tuesday, 24 April 2012 11:59 CDT

nobbi
Strange!!!
Kickstart restores the whole site on a local server without any errors.
The strange thing is, that I use the output directory for Extract Wizard for all backups. No error until this one.
Any explanation?
Ayhow thanks for the good support so far.

Regards

Norbert

Tuesday, 24 April 2012 12:33 CDT

nicholas
It's impossible to say for sure without having access to the actual computer. I would think that it is an ACL issue, as eXtract Wizard and Kickstart essentially run under a different user and group.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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