No. That's not what this module is meant to do. This module is designed to show the user their personal ticket statistics. That's mostly because a service site really needs that instead of a menu item to "my tickets".
Support staff needs more than just a module. They need to see what the actual tickets are, and be able to respond to them. That's what the Latest Open Tickets view does. Create a menu item to the Latest Open Tickets page, and have a Custom HTML (or menu) module linking to that menu item.
Nicholas K. Dionysopoulos
Lead Developer and Director
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