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Latest post by nicholas on Friday, 14 February 2025 11:52 CST
Hi there, Nicholas.
I have 2 Joomla groups that I've set up for ATS:
The ATS Joomla module displays the number of open tickets per user. When logged-in user is a member of the Support Staff group, is there any way to make the open tickets count reflect the number of open tickets for ALL users?
Thank you!
Regards,
Jonathan
No. That's not what this module is meant to do. This module is designed to show the user their personal ticket statistics. That's mostly because a service site really needs that instead of a menu item to "my tickets".
Support staff needs more than just a module. They need to see what the actual tickets are, and be able to respond to them. That's what the Latest Open Tickets view does. Create a menu item to the Latest Open Tickets page, and have a Custom HTML (or menu) module linking to that menu item.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!
