Support

 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

From what I can see, it is optional whenever a support person responds to a ticket, that they enter the time they have spent on the response. I can't see a configuration option that can  force support staff to enter the time spent, even if it was a zero time. Am i correct?

Thanks in advance.

David

Hi, Thanks, it is working now an automatically starts the timer when I reply. 

If I hit stop on the time, I see the message about time must be between x and y (see screenshot)

I can manually override the time.

But 2 questions

Can I stop the automatic timer starting?

and

Is there a way to stop the message appearing?

Thanks

David

Ok, 

I have noted that. Thanks.

I will close this ticket.