Hi, trying to figure out why the ATS info module isn't showing any changes when tickets are added to ATS, cron configured and working. thats all. thanks in advance
#41200 ATS info module won't update on new pending tickets
Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
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Environment Information
Joomla! version
5
PHP version
8.2
Akeeba Ticket System version
latest
Latest post by nicholas on Monday, 14 October 2024 09:54 CDT
Monday, 14 October 2024 08:00 CDT
Fred-Internet.com
Monday, 14 October 2024 09:54 CDT
nicholas
Akeeba Staff
Manager
Since there is no “info module” I will assume you are talking about the backend “Akeeba Ticket System – Ticket Stats” module. This is a very simple module which uses ATS' ControlpanelModel to query the database; it's the exact same code you have in ATS' control panel page displaying the tickets count. However, because it's a module, it is subject to Joomla's caching.
If you see these tickets in ATS' backend Tickets page but not in the module then the problem is caching. Let the cache expire and you will see them. If you do not see them in the Tickets page then the problem is that the tickets have not been added.
Nicholas K. Dionysopoulos
Lead Developer and Director
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