Support

Akeeba Ticket System

#40915 ATS Credits Module 4.0.8

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.4.6
PHP version
8.1
Akeeba Ticket System version
5.3.6

Latest post by nicholas on Thursday, 11 July 2024 02:04 CDT

mooreman1

I am in the process of updating my J 4.4.6 site to J5. During the Extension Pre-update check I get an unknown compatability warning for a module with ATS: MOD_ATSCREDITS 4.0.8. and PLG_EDITORS-XTD_ATSCANNEDREPLIES 4.0.8.

In looking through the files in the latest version zip I do not see those files and wondered if ithey could be an artifact of an earlier version. Should they be uninstalled or disabled? Or is it fine to go like it is?

 

Thanks!

nicholas
Akeeba Staff
Manager

These were present in ATS 4 (for Joomla! 3) but removed for ATS 5 (for Joomla! 4). They were uninstalled automatically when upgrading from ATS 4 to ATS 5. Apparently Joomla messed up and left behind some #__extensions table entries for these two extensions. You can safely remove them from the database.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!