Hello,
i have some major problems with ATC:
User problems:
- any html tag user select from JCE Editor while posting are auto removed when save <strong><em> etc even <p> is removed and converted to br instead.
i check and config new created for "registered" profile inside JCE and all are allowed / html validation set to off but site is still removing formating this is strange.
Looks like ATC have something with this.
Staff problems:
- while staff using backend and try to reply to ticket using JCE editor can use html tags and all works fine - until try to place iframe YouTube link which is also removed.
Staff cannon post Videos inside reply which is also auto removed. Inside option of JCE all iframe are allowed / media video are allowed.
Site respond on editior config options but by pass those two problems. I dont understand how some option work fine while other two ATC just auto remove.
Where i can set this to work? where to allow iframes in ATC reply and stop removing html tags from user reply.
Thank
Patrycjusz T
