Support

Akeeba Ticket System

#40409 mail

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
5.0.3
PHP version
8.1
Akeeba Ticket System version
5.3.4

Latest post by nicholas on Friday, 08 March 2024 01:34 CST

Thursday, 07 March 2024 14:36 CST

peterader

Hi,

There is a typo in ATS. When editing a reply in ATS the ticket owner gets an email that contains the following:

Subject: COM_ATS_MAIL_ONWER_EDIT_SUBJECT

Body: COM_ATS_MAIL_ONWER_EDIT_BODY

Notice the N and W of Owner are mixed up.

Friday, 08 March 2024 01:34 CST

nicholas

Thanks, Peter! I'll fix that for the next release. You will then have to use the buttons in the Mail Templates page of ATS to refresh the mail templates.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

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