Story: "I want to be able to use ATS (Akeeba Ticketing System) on multiple sites but run only one core instance to manage tickets. The ideal configuration should enable us to have a single version of ATS to receive and manage tickets. In this scenario, when a client is logged into their site, they should be able to submit a ticket, and it should be submitted to our main site. I have an open ticket about using Convert Forms to submit tickets to ATS, and I'm also considering if that concept can be part of this solution. I did consider the email to ticket option but that comes with too many limitations and this workflow would undoubtedly continue to use custom fields, canned replies and so on. I'm interested in your expertise to achieve this."
Problem statement: The goal is to set up ATS in a way that allows multiple client sites to submit tickets to a single core instance of ATS, streamlining ticket management and providing a seamless experience for clients.
Desired behavior: Configure ATS and potentially integrate it with Convert Forms or other solutions to enable client sites to submit tickets to the central ATS instance, ensuring efficient ticket management.