Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by [email protected] on Thursday, 14 September 2023 14:43 CDT
Hello,
I have observed that in order for a user to access Akeeba Tickets using the the backend component, that the user must be granted "Support Staff" permissions at the component level. Is it possible to allow category level "Support Staff" groups access to the Backend component without granting them "Support Staff" at the component level?
Thanks in advance,
Eric
No, you cannot do that. The "Support Staff" permissions is the same as Joomla's "Access backend interface" i.e. the core.manage privilege. Since the backend divulges a lot of information otherwise not visible in the frontend it would not make sense separating these two concepts in ATS.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Nicholas,
Thank you for the prompt response.
Eric
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!
