Support

Hello,

I have another issue that was discovered after we have migrated from J3/ATS4 to J4/ATS5.

The URL contained in our manager notes generates a 404 error. It should be configured to link directly to the ticket. The URL that is contained in the email is:

https://community.shorecrest.org/%7BURL%7D

Fortunately, the URL links in the email notifications for new tickets and updates appear to be working as expected.

I have attached screenshots of:

-Email sent to Manager

-Browser error after clicking URL link in email notification

-Configuration of Mail Template

Thanks,

Eric

Nicholas,

Thank you for the tidbit.

Interesting that this didn't occur for new tickets or ticket updates. We are using JCE Pro.

I can see this static link in the com_ats.managernote_new when viewing the template in "code" view.

I will review the templates and update accordingly.

thanks,

Eric