Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by dunwin on Thursday, 09 February 2023 02:46 CST
We use ATS for a number of functions, one of which is for Change Requests.
For these type of tickets I would like to display some help text about submitting this type of ticket, just like the information we find when filing ticket with Akeeba ie
Before you file this ticket (see attached screen shot)The only way I can think of is to create a field that has default text in, but cannot be edited by the user.
Is there another way I could do it?
David Unwin - London UK
We have implemented this on our site using a Custom HTML module in the position ats-newticket-top, one of the positions provided by ATS.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Nicholas,
Great, that will be very easy....Thank you.
David Unwin - London UK
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
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