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We are starting to use ATS for Change requests to our web site and other IT Systems

For this we have a custom field that has 5 options which relate to the type of change request.

Depending on the selection of the option, we want to display additional custom field, so for instance

Option 1 - Show Custom Field A

Option 2 No additional field

Option 3 No additional field

Option 4 - Show Custom Field B

Option 5 - Show Custom Field C

I read the documentation. https://www.akeeba.com/documentation/ats-for-joomla/ticket-fields-conditional.html

I don't understand the show on ie Show On: access-info-toggle:1

what does access-info-toggle:1 refer to?

Hi Davide,

Thanks for the reply. So if in my case I have 3 additional custom fields  with names 'Custom Field A' , 'Custom Field B' and 'Custom Field C'

In the show on field I would enter

Custom Field A:1 Custom Field A:4 Custom Field C:5

Is that correct(with spaces between field names)?

Kind regards

David

Ignore my last comment!

So I set up the custom field to show on 2 occasions. 

one, when the user selected the 1st option in a list on a custom field and the 3rd option.

I have attached screen shots of the 2 custom fields, which look correct to me, but the 2nd custom field does not show when I select option 1 or 3.

See the screen shot of the output in the last screen shot.

What am I doing wrong??

Kind regards

David

Just an update,

If I only have one access-info-toggle:1 in the Show On field it works!

So the question is how do I put the second and third in? Do I need a delimiter between them? If so what is it?

Also the custom field I am displaying is date/calendar field. Is possible to show the date in European format ie dd-mm-yyyy rather than yyyy-mm-dd

Kind regards

Reading the Joomla Doc on this https://docs.joomla.org/Form_field#Showon

I also tried setting change-type:1[OR] change-type:3 and with quotes "change-type:1[OR] change-type:3".

But again this did not work.

Found it! there was a space between the [OR] and the second parameter.

now with 'change-type:1[OR]change-type:3' and no spaces it works!!!

So my only question now is how to change the format of the date?

Hi Davide,

Does ATS use the standard Joomla Date formats i.e. LC4 (see screen shot)? 

If I know which one I cane use the Joomla Language override

See this also

 https://forum.joomla.org/viewtopic.php?f=808&p=3682218

Hi Davide,

Yes you are right, it displays fine. But I have set the default date using NOW and the date displayed is not today but years ago.

I will have to live with American date format. Find it hard that the Language is GB and yet the dates are American format and not European (GB)

Kind regards

David