Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Sunday, 18 December 2022 06:23 CST
Users can not see their own Freshly created tickets on the menu My tickets if in settings Tickets Options / Allowed Visibility = Private Tickets.
They only able to see on the meny My tickets if Allowed Visibility is Public Tickets.
Could you please fix it?
Lates Joomla and Tickets version updated today
Closing this ticket as duplicate.
If anyone bumps on this ticket: upgrade to ATS 5.2.2 or later. This was a known issue on ATS 5.2.0. If you did and the issue wasn't fixed, please download the latest ATS version directly from our site's Download page and install it twice in a row, without uninstalling ATS in between. This will address a sporadic problem with Joomla not copying all files when installing an update.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!