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Latest post by b2z on Tuesday, 13 December 2022 04:35 CST
Hi,
A user has submitted 2 tickets. These tickets aren't available at the front-end (for super users also), but we can see them via administrator panel. Tickets are public, not private.
[img]https://i.postimg.cc/G8QmrhmH/2022-12-12-22-42-39.png[/img]
Both tickets got Error 0 titles.
Any ideas?
BTW you have the same bug here. My ticket is not listed.
You cannot submit a ticket without a title. There are two checks, client-side and server side. Your user has literally submitted a ticket with the title "Error 0".
As for some tickets not being listed, it happens with tickets which have not been assigned a manager yet in the Latest Open Tickets view. This is known and fixed; a new version will be released either on Thursday or next Monday. In the meantime you can use the latest dev release: https://www.akeeba.com/download/ats-dev/5-2-1-dev202212121051-rev3ac11fd5.html
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Got it, thank you.
Best regards,
Dmitrijs
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