Akeeba Ticket System

Friday, 28 October 2022 06:28 CDT

b2z

Hi,

Trying to edit a ticket and save it the Exception is raised. Note I am on Core version (not Pro).

Akeeba Ticket System - An unhandled Exception has been detected 500 Call to undefined method Akeeba\Component\ATS\Administrator\Table\PostTable::getCategoryName()

File <root>/plugins/actionlog/ats/src/Extension/Ats.php Line

#0 [internal function]: Joomla\Plugin\Actionlog\Ats\Extension\Ats->Joomla\Plugin\Actionlog\Ats\Extension\{closure}()
#1 /public_html/plugins/actionlog/ats/src/Extension/Ats.php(1057): call_user_func_array()
#2 /public_html/plugins/actionlog/ats/src/Extension/Ats.php(645): Joomla\Plugin\Actionlog\Ats\Extension\Ats->logCRUDSave()
#3 /public_html/plugins/actionlog/ats/src/Extension/Ats.php(436): Joomla\Plugin\Actionlog\Ats\Extension\Ats->onComAtsTicketControllerAfterSave()
#4 /public_html/libraries/vendor/joomla/event/src/Dispatcher.php(486): Joomla\Plugin\Actionlog\Ats\Extension\Ats->onComAtsPostControllerAfterApply()
#5 /public_html/libraries/src/Application/EventAware.php(107): Joomla\Event\Dispatcher->dispatch()
#6 /public_html/administrator/components/com_ats/src/Controller/Mixin/TriggerEvent.php(76): Joomla\CMS\Application\WebApplication->triggerEvent()
#7 /public_html/administrator/components/com_ats/src/Controller/Mixin/ControllerEvents.php(79): Akeeba\Component\ATS\Administrator\Controller\PostController->triggerEvent()
#8 /public_html/libraries/src/Dispatcher/ComponentDispatcher.php(143): Akeeba\Component\ATS\Administrator\Controller\PostController->execute()
#9 /public_html/administrator/components/com_ats/src/Dispatcher/Dispatcher.php(75): Joomla\CMS\Dispatcher\ComponentDispatcher->dispatch()
#10 /public_html/libraries/src/Component/ComponentHelper.php(355): Akeeba\Component\ATS\Administrator\Dispatcher\Dispatcher->dispatch()
#11 /public_html/libraries/src/Application/AdministratorApplication.php(143): Joomla\CMS\Component\ComponentHelper::renderComponent()
#12 /public_html/libraries/src/Application/AdministratorApplication.php(186): Joomla\CMS\Application\AdministratorApplication->dispatch()
#13 /public_html/libraries/src/Application/CMSApplication.php(294): Joomla\CMS\Application\AdministratorApplication->doExecute()
#14 /public_html/administrator/includes/app.php(61): Joomla\CMS\Application\CMSApplication->execute()
#15 /public_html/administrator/index.php(32): require_once('/home/u13175680...')
#16 {main}

Friday, 28 October 2022 10:06 CDT

tampe125

Hello,

I tried to replicate the issue locally but I can't trigger the same exception. Can I connect to your site to run some tests?

I have made this ticket private so that only you and me can see the information posted here.

Please provide me with the following information:

The URL to your site's administrator login page
Super User username and password
FTP connection information

Please allow up to one business day (GMT+2 timezone) for me to log in to your site and debug this issue. When I'm done I will post back. Once the issue is fixed, you can revoke my access e.g. by changing the Super Administrator and FTP passwords.

IMPORTANT INFORMATION
In order for me to help you fast and accurately, please provide the information by copying the form below, paste it into your reply and fill in the information:

----- Access Information Form -- START -----
Super Administrator access

URL to site's administrator page (e.g. http://www.example.com/administrator?foobar):
Super User username:
Super User password:

FTP connection information

FTP methods supported (e.g. FTP, FTPS, SFTP):
FTP Hostname:
FTP Username:
FTP Password:
FTP Port (if other than 21 for FTP and 22 for SFTP, ask your host):

----- Access Information Form -- END -----

Please make sure that you have tested the Super Administrator connection using a different browser or machine than the one you are using daily. Double check that logging in is possible and that the user has Super User privileges, i.e. it's not a regular Administrator. Make sure that your site does not block whole countries or IP ranges which would make it impossible for me to log in / connect by FTP. Finally, please do make sure that the FTP connection works and that logging in to it I have access to your site's files.

Kindly note that your site connection information and your site content is handled in strict confidence. Not only we are a reputable development company, we are also bound by law (EU GDPR) to do so. After you file your reply, the connection information to your site will be stored in an encrypted, hidden storage area on our site and will be automatically deleted when this ticket is closed. Finally keep in mind that the people providing support to you are the same developers who wrote the software you're using on your site.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 23 February 2023 09:31 CST

b2z

Just a note here - you need to click on "Save and Close". If you click on "Save" all is good.

Friday, 24 February 2023 02:51 CST

nicholas

You are using version 5.1.1. This issue has already been addressed.

I'll be publishing a new ATS version (5.2.6) today. When it's published please install and use it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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