Support

Akeeba Ticket System

#37878 User groups are not displayed

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.2.3
PHP version
7.4.27
Akeeba Ticket System version
5.1.1 (free)

Latest post by nicholas on Wednesday, 12 October 2022 08:06 CDT

Wednesday, 12 October 2022 07:41 CDT

b2z

Hi,

Two questions:

1. I enable this option in the configuration:

Display user groups
Display the user groups of the ticket owner to support staff users? Useful to communicate which products / services a client is entitled to on most sites.

I am logged as a super administrator at the front-end, however, I do not see any user group. But I have to note super administrator is not assigned to the ATS category as a moderator/support staff.

 

2. Who belongs to support staff members and where to manage them?

 

A free version of ATS.

 

Regards,

 

Wednesday, 12 October 2022 08:06 CDT

nicholas

1. This feature is only available in the Professional version of our software.

2. This is already explained in the documentation. People who have the Support Staff privilege. Also remember that Super Users have by definition all privileges enabled on their user account therefore they are de facto Support Staff on all categories.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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