Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by nicholas on Wednesday, 14 September 2022 02:07 CDT
Hi, I am trying Akeeba Ticket system to understand if it can be used for a project.
In practice I need to have custom fields to fill in when the user enters the request. And I see that this can be done.
I need each request to be private and not visible to others, but a guest user must also be able to insert it.
Ability to attach files.
So as a starting point, can I implement this scenario?
Thanks and Regards
Remember, you are using Akeeba Ticket System when you are filing tickets on our site :)
> I need each request to be private and not visible to others, but a guest user must also be able to insert it.
You can set the default ticket type in the category to Private. You can even restrict the category to only accept Private tickets.
Guest tickets are supported. Please note that Guest tickets will result in a user account being created that the client will need to use to reply to their ticket. Otherwise there would be no way to distinguish one guest from another, therefore guest tickets would never be private and everyone would be able to reply to them.
> Ability to attach files.
Of course supported.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!
Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.
Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!