Remember, you are using Akeeba Ticket System when you are filing tickets on our site :)
> I need each request to be private and not visible to others, but a guest user must also be able to insert it.
You can set the default ticket type in the category to Private. You can even restrict the category to only accept Private tickets.
Guest tickets are supported. Please note that Guest tickets will result in a user account being created that the client will need to use to reply to their ticket. Otherwise there would be no way to distinguish one guest from another, therefore guest tickets would never be private and everyone would be able to reply to them.
> Ability to attach files.
Of course supported.
Nicholas K. Dionysopoulos
Lead Developer and Director
🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!