Support

Akeeba Ticket System

#37314 Table Errors on new installation

Posted in ‘Akeeba Ticket System for Joomla! 4 & 5’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

Joomla! version
4.1.4
PHP version
8.0
Akeeba Ticket System version
5.0.5

Latest post by on Saturday, 18 June 2022 12:25 CDT

renaissancehero

 Please look at the bottom of this page (under Support Policy Summary) for our support policy summary, containing important information regarding our working hours and our support policy. Thank you!

 

Post installation problems:

 

One Problem
Table 'ri0mq_ats_managernotes' has the wrong type or attributes for column 'ticket_id' with type bigint. (From file 5.0.0-20210923-0000.sql.)
Table 'ri0mq_ats_cannedreplies' has the wrong type or attributes for column 'checked_out' with type bigint. (From file 5.0.0-20210923-0000.sql.)
41 database changes were checked.
30 database changes did not alter table structure and were skipped.

 

 

System Task
system
The ticket information has been edited by Frank Konig (renaissancehero).

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!