Support

1) Please see attachment - on the ticket view, i have a warning on the yellow background that wharns that tthe ticket is a Public.

I have tryed to change this option and i was not able to. All my tickets are priove and iamn not planning to use any tickets as public.

-

1) - where i can turn off this Warning?

2) - were i can set all tickets in this system as private?

3) There is a text field on each ticket  - and when a user Create new Ticket  - this filed is very high and large. How can i chanfge this field to be only a 10% - or 20 pixels?

Please Notice - that The ticket was created as a PRIVATE but  other people have access to it and able to Modify BASIC information on the ticket like a Title  and that ticket display warning as being Public! ( while it is created only as private) 

Please help

Nicholas, 

1) Is there a way to complete hide the field for warnings - about Private or Public Ticket status? I feel that takes too much space in a wrong location and no need at all for those warnings because there is another status lable right on the ticket.  What is  SCSS to remove it - or if needed HPH code and the exact file location please?

2) I have noticed that a users able to edit not only their text field but also answers provided by administrator. That does not sound as it should be. How to protect users from editing administrator's answers? Please screenshot permissions settings. 

Looking forward.  

Regarding you wrote: "Regarding the visibility warning, it's not possible to suppress it, you have to perform a template override and remove the code that outputs the warning."

- Exactly!  I need to know what piece of code is inserting warnings  and able to replace PHP  or SCSS or any other code with overwrite. Please communicate to me what is the the code  that insert Public and Private  warnings as explainer text.  That is exactly what I need.

(I feel that you have really well done ATS but I must adopt it for my site and the way I need it. Unfortunately there are a lot of improvements must be done to make ATS look and works smoother.  And I am spending hour to fix it. But I love ATS and that is exactly what I need for my project.)

Thank you.